PRIVACY POLICY

1. Information We Collect

When you request an estimate, call us, or email us, we may collect your name, phone number, email address, and the details of the project you are describing. If you become a client, we also keep records related to your estimate, signed agreement, scheduling, and payment.

2. How We Use Your Information

We use your information to respond to inquiries, prepare estimates, schedule and perform work, process payments, and communicate with you about your project. We may also use contact information to follow up after a job is complete. We do not sell your personal information.

3. Text Message Communications (A2P 10DLC)

By providing your phone number, you consent to receive text (SMS) messages from Superior Painting and Custom Finishes Inc at the number you provided. Messages may include appointment reminders, scheduling updates, estimate follow-ups, and project communications. Message frequency varies based on your project. Standard message and data rates may apply.

To opt out of text messages at any time, reply STOP to any message. For help, reply HELP or call us at (828) 807-8215. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing

We do not share your personal information with third parties for marketing purposes. We may share information with service providers who help us operate our business (such as payment processing or scheduling tools), and we may disclose information when required by law.

5. Data Retention

We retain client records for as long as needed to provide services and meet legal and accounting requirements. Contact information from inquiries that do not result in a project is retained for a reasonable period and then deleted.

6. Cookies & Website Analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve performance. These tools may collect anonymous usage data. You can control cookies through your browser settings.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the number below. We will respond within a reasonable timeframe and as required by applicable law.

8. Children's Privacy

Our services are directed to adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

9. Changes to This Policy

We may update this policy from time to time. Changes are effective when posted on this page. The "last updated" date at the top reflects the most recent revision.

10. Contact

Questions about this privacy policy can be directed to Superior Painting and Custom Finishes Inc by phone at (828) 807-8215 during business hours, Monday through Friday, 8:30am to 5:30pm.